Customer Success: No time to waste!
Your one-stop destination for exceptional customer success solutions!
Testimonials
What my clients say
From Doubt to Shout: Hear the Raving Tales of Success Unleashed!
Aleksandr Romanov
Director of Engineering at AhoyConnect
Jerome is an amazing CSM! He created & automated Ahoy's onboarding system for new customers while saving the human aspect of it, ensuring that they felt welcomed, valued, heard, and loved.
Alba Silvente
Developer Relations at Storyblok
Jerome and the success team are customer satisfaction superheroes! They understand our unique needs, provide tailored solutions, and guide us towards customer-centric success. With their wit and dedication, they turn dreams into reality. Buckle up for a fun and effective adventure 😍
Tomas Jasovsky
CEO at AhoyConnect
I haven't worked with a more passionate, hard-working, and true people person in any startup before. Jerome will have your six any day in any situation.
Alpar Csigo-Gyorbiro
Community Manager at NEAR Foundation
Collaborating with the success team has been a game-changer for our business - their proactive approach, prompt responsiveness, and genuine care for our success have exceeded our expectations and solidified our trust in their capabilities.
Zack Trillingham
Community Manager at Dapperlabs
Just pinging to say how amazing Jerome is! His service is top-tier and is an absolute pleasure to work with!
Gabriela Chladilová
Data Specialist at Česko Digital
If you are seeking a supportive, professional, and enthusiastic individual, look no further than Jerome. His enthusiasm for his work is infectious, always very supportive and ready to come up with a solution. Jerome is a true gem, and I am grateful to have had the opportunity to cooperate with him.
Aleksandr Romanov
Director of Engineering at AhoyConnect
Jerome is an amazing CSM! He created & automated Ahoy's onboarding system for new customers while saving the human aspect of it, ensuring that they felt welcomed, valued, heard, and loved.
Alba Silvente
Developer Relations at Storyblok
Jerome and the success team are customer satisfaction superheroes! They understand our unique needs, provide tailored solutions, and guide us towards customer-centric success. With their wit and dedication, they turn dreams into reality. Buckle up for a fun and effective adventure 😍
Tomas Jasovsky
CEO at AhoyConnect
I haven't worked with a more passionate, hard-working, and true people person in any startup before. Jerome will have your six any day in any situation.
Alpar Csigo-Gyorbiro
Community Manager at NEAR Foundation
Collaborating with the success team has been a game-changer for our business - their proactive approach, prompt responsiveness, and genuine care for our success have exceeded our expectations and solidified our trust in their capabilities.
Zack Trillingham
Community Manager at Dapperlabs
Just pinging to say how amazing Jerome is! His service is top-tier and is an absolute pleasure to work with!
Gabriela Chladilová
Data Specialist at Česko Digital
If you are seeking a supportive, professional, and enthusiastic individual, look no further than Jerome. His enthusiasm for his work is infectious, always very supportive and ready to come up with a solution. Jerome is a true gem, and I am grateful to have had the opportunity to cooperate with him.
Aleksandr Romanov
Director of Engineering at AhoyConnect
Jerome is an amazing CSM! He created & automated Ahoy's onboarding system for new customers while saving the human aspect of it, ensuring that they felt welcomed, valued, heard, and loved.
Alba Silvente
Developer Relations at Storyblok
Jerome and the success team are customer satisfaction superheroes! They understand our unique needs, provide tailored solutions, and guide us towards customer-centric success. With their wit and dedication, they turn dreams into reality. Buckle up for a fun and effective adventure 😍
Tomas Jasovsky
CEO at AhoyConnect
I haven't worked with a more passionate, hard-working, and true people person in any startup before. Jerome will have your six any day in any situation.
Alpar Csigo-Gyorbiro
Community Manager at NEAR Foundation
Collaborating with the success team has been a game-changer for our business - their proactive approach, prompt responsiveness, and genuine care for our success have exceeded our expectations and solidified our trust in their capabilities.
Zack Trillingham
Community Manager at Dapperlabs
Just pinging to say how amazing Jerome is! His service is top-tier and is an absolute pleasure to work with!
Gabriela Chladilová
Data Specialist at Česko Digital
If you are seeking a supportive, professional, and enthusiastic individual, look no further than Jerome. His enthusiasm for his work is infectious, always very supportive and ready to come up with a solution. Jerome is a true gem, and I am grateful to have had the opportunity to cooperate with him.
Introduction
As a seasoned Senior Customer Success Manager, I bring a wealth of experience and a proven track record of success in optimising client satisfaction, driving engagement, and fostering long-term relationships. Nobody said customer success has to be boring. By including fun in the equation, you make sure your customers love jumping on a call, or having some random banter while getting important matters discussed.
Sr. Customer Success Manager
About me
A man with a passion for leading and guiding teams to deliver exceptional results. With extensive knowledge of industry trends and analysis techniques, I am entrusted with the responsibility of overseeing service development, crafting proposals, and offering expert advice on project execution. My strong leadership abilities enable me to collaborate effectively with cross-functional teams to identify innovative solutions that deliver exceptional value to client's businesses. One of my superpowers consists in understanding and reading the room, knowing when it's needed to simplify the language to assure everyone is on the same page.
Work hard, play harder
Outside of work
Outside of work, I thrive on various activities that challenge and push me to my limits. I have a love for endurance sports such as ultramarathons, mountain running, cycling, and CrossFit. These activities not only keep me physically fit but also teach me the importance of perseverance and discipline.
In addition to physical challenges, I also prioritise mental well-being. I find solace in self-improvement books, meditation, and conscious living. These practices help me maintain balance and focus in both my personal and professional life.
Nature is my playground, and I take every opportunity to immerse myself in outdoor activities. Camping, hiking, climbing, and diving are among my favourite pursuits. Being in nature allows me to disconnect from the fast-paced world and appreciate the beauty of our planet.
In summary, I am a dedicated Senior Customer Success Manager who thrives on leading teams, seeking physical and mental challenges, immersing myself in outdoor activities, and embracing the power of music in my life.